FitXR Voucher Terms

Latest update: 16 August 2022

These are the terms that apply to the use of voucher codes (the “Vouchers”) issued by FITXR Limited (“FITXR”, "we", "us", "our") for FITXR  goods and services on the FITXR website www.fitxr.com (the “Website”), or mobile or virtual reality applications (the "App"). We are registered in England and Wales under company number 10652116 and have our registered office at International House, 24 Holborn Viaduct, London, England, EC1A 2BN. When we refer to "you" and "your" we mean the purchaser or user of the voucher (as applicable). 

By purchasing or using our Vouchers, you accept these terms, which form a legally binding contract between us and you. You should read these terms carefully before buying or using any Vouchers. 

We reserve the right to change the terms under which the Vouchers are provided. Any such change in terms will be effective to all new orders once included in the text of these terms and published on our Website. You should check the terms posted on the Website periodically to ensure that you are aware of and comply with the current version. This does not affect your Statutory Rights.

If you have any questions about the terms please email us at support@fitxr.com. Our Privacy Policy explains how we will use your personal data.

Use of the Vouchers

You may redeem our Vouchers for FITXR goods and services on the Website or App, subject to any exclusions or limitations specified in relation to the Voucher at the time it is provided. To redeem a Voucher, you will need to login to your FITXR account and apply the Voucher. To open an account please visit our Website at www.fitxr.com/membership or App and accept our End User License Agreement. You may redeem Vouchers only in those countries where our goods and services are available and where the currency of the Voucher is legal tender. Additional territorial restrictions may apply.

We will only accept valid Vouchers, and FITXR reserves the right to reject illegible, incomplete, or modified Vouchers, and to terminate or suspend user accounts suspected of fraudulent activity without notice.

A Voucher can be used only in a single transaction as payment for FITXR goods and services.  No change will be given on transactions paid for by Vouchers. Vouchers cannot be exchanged, transferred, resold, or redeemed for cash or credit. 

Vouchers will expire 12 months from the date of their issue.

Subject to applicable local laws, if a Voucher is defective, your only remedy, and our only liability, is the replacement of such Voucher. FITXR is not responsible for any lost or stolen, undeliverable, or delayed Vouchers or any network failures, and the Vouchers will not be replaced or the value refunded in any of these circumstances. If you are the purchaser, please double check the recipient details you provide—it is your responsibility to do so and we cannot be held responsible if a Voucher is used by someone other than your intended recipient if the details provided are incorrect. Once you have placed your order, we cannot change the recipient's details, cancel, or issue a refund. 

FITXR reserves the right to deactivate Vouchers to prevent fraud.

General terms relating to our relationship with you

FITXR does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the FITXR’s negligence or the negligence of its employees, agents or subcontractors or for fraud or fraudulent misrepresentation. FITXR's liability under these terms is limited to the total amount of monies paid by you for the Voucher and FITXR is not liable to you for any indirect, special, or consequential losses. FITXR excludes liability to the fullest extent permitted by law in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

We exclude all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law, to the fullest extent permitted by applicable law.

We will not be liable for non-performance or delayed performance of any obligation under these terms where we are prevented from performing by an event outside of our reasonable control.

We may transfer our rights and obligations under these terms to another organisation without your consent, provided that such assignment does not adversely affect your rights under these terms.

These terms set out the entire agreement between you and us in respect of the sale, purchase and use of the Vouchers. They supersede and extinguish any previous agreement or understanding in relation to the subject matter hereof. 

If any provision of these terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.